Commitment to Quality
Wyvern Cargo Ltd has held quality accreditation since 1993.
ISO 9001:2000 is the international standard for quality management and it exemplifies our commitment to providing dependable service to our customers.
Ongoing process analysis and improvement is required to maintain the standard, focusing on the eight management principles which are central to customer satisfaction:
- Customer focus
- Leadership
- The involvement of people
- A process approach
- A system approach to management
- Continual improvement
- A factual approach to decision making
- Mutually beneficial supplier relationship